Mihano Momosa

Terms and conditions

ORDERS

Once you have placed the order you are responsible for the accuracy of data provided. Please check our size chart for guidelines. For more information on sizes contact us at info@mihanomomosa.com.

When the order is placed, Mihano Momosa will start producing the garment. We do not keep stock and all items are made to order, especially for you.

All shipping costs and import duties and taxes are covered by Mihano Momosa, no additional costs apply.

EXCHANGES

We accept exchanges in case that the product received is damaged or does not fit to size. It is not possible to exchange an item for another product. All exchange shipment will be subject to destination shipping costs. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest solely with the customer.

If you wish to exchange the item you must contact us at info@mihanomomosa.com within 3 days of receiving your item.

RETURNS

If you wish to return an item purchased on our web site please contact us at info@mihanomomosa.com within 7 days of receiving your item. Our staff will assist you with return procedure and you will be required to follow the instructions.

You may choose a carrier by yourself or we can arrange pick up for you. Once your return is approved, we must receive your item within 14 days (3 days for domestic orders), otherwise your refund will not be completed. Once your shipment has arrived, allow up to 5 business days for refund to be processed. Any shipping costs, taxes, import duties and other fees will be deducted from this refund. Please note that processing times vary from bank to bank, kindly allow up to 15 business days for the money to clear back into your account.

Please note that we do not refund the entire ammount. Worldwide delivery is included, therefore all return shipments will be subject to destination shipping costs. responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest solely with the customer.

CANCELLATIONS

Cancellations are accepted within 2 working days of placing an order. If ypu wish to cancel your order please contact us at info@mihanomomosa.com

We do not allow cancellation of orders that have already beed shipped. If you cancel your order once it has been dispatched, the return procedure will be applied.

CONDITIONS OF RETURN

All items must be returned in the same condition they were sold in, clean and in no other way damaged, with all the original packaging materials and no tags removed. Items that have been altered, damaged, soiled or in any other way  no subject of return and the refund will not be issued.

SHIPPING AND DELIVERY

Worldwide delivery is included for all products sold on mihanomomosa.com.

We use DHL Express Service or its nominated carriers to send out all orders, and all costs that arise from delivery, import duties and taxes are covered by Mihano Momosa. No additional costs apply.

Orders cannot be delivered to PO Boxes.

Delivery time may vary, depending on customs clearance and final destination.

Once you place your order, it shall be confrimed within 3 working days and sent out for dispatch within 15 working days.

Transit time depends on destination country and import procedures. It usually does not take longer than 5 working days, but it depends on destination country’s customs authorities.

MADE TO MEASURE

Made-to-measure orders can not be changed or canceled once the production process has started, on which the buyer will be priorly notified.